Friday, 18 May 2018

GDPR Compliance Statement

Introduction
The EU General Data Protection Regulation (“GDPR”) comes into force across the European Union on 25th May 2018 and brings with it the most significant changes to data protection law in two decades. Based on privacy by design and taking a risk-based approach, the GDPR has been designed to meet the requirements of the digital age.

The 21st Century brings with it broader use of technology, new definitions of what constitutes personal data, and a vast increase in cross-border processing. The new Regulation aims to standardise data protection laws and processing across the EU; affording individuals stronger, more consistent rights to access and control their personal information.

Our Commitment
The Computer Wiz (‘we’ or ‘us’ or ‘our’) are committed to ensuring the security and protection of the personal information that we process, and to provide a compliant and consistent approach to data protection. We have always had a robust and effective data protection program in place which complies with existing law and abides by the data protection principles.

The Computer Wiz are dedicated to safeguarding the personal information under our remit and in developing a data protection regime that is effective, fit for purpose and demonstrates an understanding of, and appreciation for the new Regulation. Our preparation and objectives for GDPR compliance have been summarised in this statement and include the development and implementation of new data protection roles, policies, procedures, controls and measures to ensure maximum and ongoing compliance.

How We are Preparing for the GDPR
The Computer Wiz already have a consistent level of data protection and security across our organisation, however it is our aim to be fully compliant with the GDPR by 25th May 2018Our preparation includes: -

  • Privacy Notice/Policy – we have revised our Privacy Notice(s) to comply with the GDPR, ensuring that all individuals whose personal information we process have been informed of why we need it, how it is used, what their rights are, who the information is disclosed to and what safeguarding measures are in place to protect their information.
  • Obtaining Consent - we have revised our consent mechanisms for obtaining personal data, ensuring that individuals understand what they are providing, why and how we use it and giving clear, defined ways to consent to us processing their information. We have developed stringent processes for recording consent, making sure that we can evidence an affirmative opt-in, along with time and date records; and an easy to see and access way to withdraw consent at any time.

Data Subject Rights
In addition to the policies and procedures mentioned above that ensure individuals can enforce their data protection rights, we provide easy to access information via https://cpwiz.co.uk of an individual’s right to access any personal information that The Computer Wiz processes about them and to request information about: -
  • What personal data we hold about them
  • The purposes of the processing
  • The categories of personal data concerned
  • The recipients to whom the personal data has/will be disclosed
  • How long we intend to store your personal data for
  • If we did not collect the data directly from them, information about the source
  • The right to have incomplete or inaccurate data about them corrected or completed and the process for requesting this
  • The right to request erasure of personal data (where applicable) or to restrict processing in accordance with data protection laws, as well as to object to any direct marketing from us and to be informed about any automated decision-making that we use
  • The right to lodge a complaint or seek judicial remedy and who to contact in such instances

Information Security & Technical and Organisational Measures
The Computer Wiz takes the privacy and security of individuals and their personal information very seriously and take every reasonable measure and precaution to protect and secure the personal data that we process. We have robust information security policies and procedures in place to protect personal information from unauthorised access, alteration, disclosure or destruction and have several layers of security measures, including: -
SSL, Two Factor Authentication, Encryption, Strong Passwords
If you have any questions about our preparation for the GDPR, please contact help@cpwiz.co.uk.

Wednesday, 7 March 2018

Here when you need us...

The Computer Wiz Booking App is now available for FREE on the Apple App Store for iPhone and iPad. Just search the App Store from your device for Computer Wiz, download the App, then when you need us just tap the App and make your booking in just a few short steps.






Fancy an app for your business? Call The Computer Wiz on 01553 660941 to find out more...

Thursday, 30 November 2017

Serious macOS vulnerability exposes the root user

Update: 9:29 am PT: Apple has now released a fix for the bug described here. That fix is part of Security Update 2017-001, which is available from the Mac App Store, in the Updates tab, with the label “Install this update as soon as possible.” (Somewhat confusingly, there have already been previous Security Update 2017-001 releases, for unrelated issues, for Sierra, El Capitan and Yosemite.) This update should be installed as soon as possible, and does not require a restart.
On Tuesday afternoon, a tweet about a vulnerability in macOS High Sierra set off a firestorm of commentary throughout the Twitterverse and elsewhere.
It turns out that the issue in question works with any authentication dialog in High Sierra. For example, in any pane in System Preferences, click the padlock icon to unlock it and an authentication dialog will appear. Similarly, if you try to move a file into a folder you don’t have access to, you’ll be asked to authenticate:
Enter “root” as the username, and leave the password field blank. Try this a few times, and it may work on the first try, but more likely you’ll have to try two or a few more times.
When the authentication window disappears, whatever action you were attempting will be done, without any password required.
Let’s take a step back for just a moment and consider what this means. On a Unix system, such as macOS, there is one user to rule them all. (One user to find them. One user to bring them all and in the darkness bind them. /end obligatory nerdy Lord of the Rings reference>)
That user is the “root” user. The root user is given the power to change anything on the system. There are some exceptions to that on recent versions of macOS, but even so, the root user is the single most powerful user with more control over the system than any other.
Being able to authenticate as the root user without a password is serious, but unfortunately, the problem gets worse. After this has bug has been triggered, it turns out you can do anything as root on the first try, without a password.
The root user, which has no password by default, is normally disabled. While the root user is disabled, it should not be possible for anyone to log in as root. This is how macOS has worked since day one, and it has never been an issue before, but this vulnerability causes the root user to become enabled… with no password.

Tuesday, 21 November 2017

4 ways to speed up Safari on your iPhone

Has browsing the Web become an exercise in frustration with Safari on your iPhone? The first suspect to consider in this crime most foul is your Wi-Fi network itself, but if other devices are humming along at a reasonable clip and it's just a single iOS device whose Safari is acting sluggish and slow, there are a few things you can try to speed it back up.

Close tabs

It's easy to run up the count of open tabs in Safari. As a lifelong fan of Ohio State football, I get a daily email newsletter about the team, and each time I tap on a story, it opens as a new tab in Safari. Do I then close each tab after I'm done reading about my Buckeyes? Of course not. When Safari feels a step slow, I close all of the open tabs I have sitting there in Safari by long-pressing the Tab button in the lower-right corner and then tapping Close All [insert number here] Tabs. (You can also tap the Tabs button and long-press Done to get to the same option.)





Clear history, cookies and data

This move may speed up Safari but will also make the browser a bit more of a pain to use at the outset because it won't suggest a URL as you type until you visit a site again. Go to Settings > Safari and tap Clear History and Website Data to clear your browsing history and data along with any cookies. Your bookmarks will remain, and Safari will remember your AutoFill information for forms.




Disable background processes

It may be that Safari itself isn't to blame but a couple of background processes that are syphoning off valuable system resources. If your iPhone is downloading updates and refreshing apps in the background while you are browsing, then your performance might suffer.
To disable automatic downloads, go to Settings > iTunes & App Stores and turn off automatic downloads for Music, Apps, Book & Audiobook and Updates.

To disable background app refresh, head to Settings > General > Background App Refresh and turn it off. Or, if you have a firm suspicions of the app or apps that are refreshing in the background a bit too much to your liking, you can disable the feature for individual apps from the list below.

Reset network settings

When all else fails, you can try resetting your network connection. You'll need to reconnect to any of your Wi-Fi networks, but it might fix what ails Safari. Go to Settings > General and scroll down to the bottom and tap Reset. On the Reset page, tap Reset Network Settings.

Tuesday, 14 November 2017

Touchscreen trouble? It could be zombie finger Here's why capacitive screens don't respond to every touch...



Some smartphone and tablet users are afflicted with a malady. No matter how hard they press on the display, they just can’t seem to get the device to acknowledge their touch. These people may have the same problem with laptop touchpads. In layman’s terms, they suffer from zombie finger.
“The capacitive touch sensor is—to most people—this kind of magical thing,” says Andrew Hsu, Ph.D., a pioneer in touchscreen tech at Synaptics, a major supplier of the technology to electronics manufacturers. “In an ideal situation, you barely touch the surface of the screen and the sensor is able to detect the presence of your finger.” In some cases, however, that finger confounds the technology.
“It’s a problem we’ve been wrestling with for 20 years now,” says Hsu. “It’s a very delicate balance. We spend a lot of time essentially trying to determine whether a user has touched the surface or not.”
To understand why one finger gets noticed while another is ignored, you need to know how a capacitive touchscreen works. Unlike the resistive screens, which rely on mechanical pressure to register each touch, a smartphone or laptop touchpad generates a small electric field. In fact, you don’t even have to make contact with the touchpad for the sensor to detect your finger. Because the human body conducts electricity, a fingertip in close proximity to the glass will absorb the electrical charge and create a measurable disturbance in the field, alerting a grid of electrodes on the screen and enabling the phone to register the command.
To satisfy consumers, capacitive touchscreens must be nimble enough to recognize the dainty finger of a toddler, the bony digit of a an elderly person, and the meaty stab of a sumo wrester. What’s more, software algorithms need to filter out the “noise” generated by grease and grime on the glass, not to mention the overlapping electrical fields generated by fluorescent lights, poorly designed charging stations, even other components inside the device. “It’s one of the reasons why the mobile phone has more processing power than the computers used to send a man to the moon,” says Hsu.
All things considered, capacitive touchscreens offer clear advantages for cell phones and tablets. They stand up well to the wear-and-tear of constant use, they don’t detract from picture quality, and they permit multitouch gestures. And for the record: Despite what you might have heard, they perform fine whether you’ve got a hot or cold hand.
In the end, though, capacitive touchscreens are not foolproof. Living, breathing people with thick callouses on their fingers—think guitar players or carpenters—struggle with these touchscreens because the dead skin on their fingertips prevents the flow of electricity. People wearing gloves tend to experience trouble. People with very dry hands, too. “I’ve also heard of women with really long fingernails having problems,” says Daniel Tower, an engineer at Wacom, which makes drawing tablets and styluses. Basically, anything that limits your hand’s conductivity is a potential pitfall.
So what should you do if you have zombie fingers? You might try licking your fingertip or, better yet, applying a water-based moisturizer to your hands. And, if you can’t bear to give up playing electric guitar or having designer nails, think about using a touchscreen stylus to funnel the electricity into your mitts.
Don’t have one handy? People in South Korea have discovered that a pork link will do the job. “There’s moisture in that sausage,” says Hsu. “So long as your body is in contact with it, it has enough conductivity to affect the electric field.”
Of course, the Slim Jim approach presents other challenges. “That only works if you’re not hungry,” says Tower’s Wacom colleague Doug Little. 

Tuesday, 7 November 2017

How To Change Apple ID To Have @iCloud or @Me Address



If your Apple ID has a third-party email address, then you can now change it to add one of Apple’s domains on it. So instead of having @gmail or @yahoo based Apple ID, you can change it to have @icloud.com, @me.com or @mac.com. Changing your Apple ID to an Apple domain will make it easier for you to remember it, and frankly it just looks better.
Before you start changing your Apple ID with third-party email to an Apple email address, make sure you sign out of all devices. So if you are using this particular Apple ID on your iOS devices or are logged into iCloud web app, then it is a good idea to sign out first. You can remain signed in on the iPhone, iPad or iPod touch that you are using to change the Apple ID’s address.

Using your computer

You can use your computer or any device with a web browser to change the address of your Apple ID.
  1. Open appleid.apple.com and log into your account.
  2. Under the Account section click on ‘Edit’ option.
  3. Enter the Apple ID that you want to use and click on ‘Continue’ and confirm.

Change Apple ID address on your iPhone, iPad or iPod touch

If you are on an iOS device, then you can change your Apple ID address by following the steps below.
  1. Open Settings > Your Name > Name, Phone Numbers, Email.
  2. Now tap on the ‘Edit’ button found next to the ‘Reachable At’ option.
  3. Delete your Apple ID and tap on ‘Continue’ option.
  4. Now enter the Apple ID you want to use and tap on ‘Next’.
Do note that once you change your Apple ID from a third-party email address to an Apple one, you cannot go back to a non-Apple address. This process is permanent.

Tuesday, 24 October 2017

SSL Certificate ...avoid scaring customers away this Halloween! 👻

On October 27th, a new version of Google Chrome will be released that will prominently label any site without an SSL Certificate as “non-secure” in the browser bar.





You will be affected by this change if your website contains input fields, asks for passwords or any other sensitive data, or is visited in incognito mode.

That means it’s now more important than ever to get your hands on an SSL Certificate and secure your website if you want to.

Transfer you domain(s) and hosting to The Computer Wiz and we'll treat you to 20% off shared SSL for the first 12 months. 
Offer price for first year £57.10 *followed by usual price of £71.38 thereafter terms apply.





Contact us by 31st October 2017 to qualify for this offer. Call 01553 660941 or email help@cpwiz.co.uk.